In case of questions that are not answered on our website, Ondura Technical Support can be contacted via email or by calling 800.777.7663, Monday-Friday, 8 a.m. to 5 p.m. Eastern Time. |
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Where can I obtain an Ondura Installation Guide? |
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What is the minimum slope needed for installing Ondura? |
We do not recommend installation on any roof with less than a 2” in 12” slope. We recommend a 3” in 12” slope or steeper for satisfactory installation of both Ondura sheets and tiles. |
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What is the recommended purlin (support) spacing for installing Ondura? |
24” on center (o.c.) is recommended. In areas of heavy snow loads or when slope is less than 3” in 12”, spacing should be reduced to 18” or 12”. Do not use 16” on center spacing. |
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Can Ondura be ordered in any special lengths? |
Ondura is available in sheets that are 48” x 79” and tiles that are 48” x 19 ¾”. Ondura can be easily cut to size. |
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What should be used to cut Ondura sheets and tiles? |
Use a utility knife with a sharp blade for cutting parallel with corrugations, or an electric circular saw with a carbide-tipped blade for cutting across corrugations. Wear eye protection when cutting. |
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Is Ondura covered by a warranty? |
Ondura is covered by a Limited Lifetime Warranty. This means that the material is warranted to be free from material defect for the lifetime of the building to which it is attached. Commercial applications are warranted for 25 years from the date of installation. |
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Can I buy Ondura directly from your plant? |
No. As manufacturers, we do not sell to consumers; we wholesale to our authorized dealers. |
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How do I find out where a dealer that stocks Ondura is located? |
You can submit an inquiry via email asking us to locate a dealer or dealers near your ZIP code, or call 800.777.7663 for Technical Support. You MUST provide us with a postal ZIP code to help us narrow our search. |
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How much does a panel of Ondura cost? |
As manufacturers, we do not set retail prices, our authorized dealers do. If you do not know where your nearest dealer is, you can request information about dealers that are in or near your postal ZIP code by clicking here. |
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How can I find a contractor to install Ondura for me? |
You can request a contractor referral by clicking here, or by calling Technical Support at 800.777.7663. We will check our database to see if there is a contractor with Ondura experience near you. Please note: Because we do not have a certification program for contractors, these are referrals only, not recommendations. |
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What can I do if you cannot locate a contractor for me? |
We don't have a certification program for roofers, but any competent roofer should be able to install Ondura. Prospective roofers should thoroughly review the Ondura Installation Guide. (If you don’t have an Installation Guide, you can click here, or call 800.777.7663 to have one mailed to you.) Be sure to ask for references, and check them thoroughly. In case of questions that are not answered in our Installation Guide or on our website, Technical Support is available Mon-Fri, between 8 a.m. and 5 p.m. ET at 800.777.7663. |
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Is Ondura available in custom colors? |
Ondura is manufactured in eight colors. Custom colors are available in quantities of 2,250 sheets or more. Another option is to paint the material to achieve a custom color. Ondura can be painted with a quality exterior acrylic latex paint. |
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I want to buy Ondura in a color my dealer doesn’t stock, but the minimum amount I can get on a special order is 10 sheets. I only need six. What can I do? |
You can ask your dealer to order the sheets and ask that they be top-loaded on the next regularly scheduled stocking shipment for that store. The store should be able to tell you approximately when they will be ordering stock again. If you are just working on a small project, you can purchase the stock material and paint it any color you would like with a good quality exterior acrylic latex paint. |
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I live within driving distance of your plant. Can I come to your plant and purchase Ondura? |
No, but you can go to your nearest Ondura dealer, order and pay for the materials and accessories you need, and ask them to call in the purchase order to our sales department. We can than arrange a pickup time (generally the pickup time is at least 24 hours later). Be sure to have your sales receipt with you at the time of pickup. |
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Why do Ondura tiles require special ordering at my retailer? |
Traditionally, Ondura tiles have been a special-order item because we cut every tile from the same manufacturing run. This ensures that every tile has gone through the same paint lot, which produces a uniform color. If a store requires a special order for tiles, and should they appear to be unfamiliar with the product or the special ordering process, have their associate call Technical Support at 800.777.7663, Mon-Fri, 8 a.m. to 5 p.m. ET to ask for assistance with the order and get a shipping time and cost estimate. |
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What is the cost comparison between Ondura and other types of roofing? |
For initial material cost comparison, use the estimate of 4.5 sheets = a covered square (100 sq.ft.). You should also consider that Ondura can be installed over existing roofing (no tear-off costs) and is extremely easy to install (reduced labor costs). |
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I need help figuring out how much material and what accessories I will need, and how much it will cost to use Ondura on my home. Can I get estimating help from you? |
There is a quick estimating guide for both sheets and tiles at the beginning of the Ondura Installation Guide. (You can download a printable PDF version here). This will help you figure out how much material and which accessories you might need. However, should you still need assistance you can call our Technical Support department. We will do our best to help, though you will be solely responsible for ordering the correct amount of material. Since we do not set prices, it is difficult for us to do pricing estimates for consumers. Your store’s associate should be able to help you figure out cost. If you still need more help, ask the associate to call us at 800.777.6663, Monday-Friday, 8 a.m. to 5 p.m., ET. |
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How do I handle flashing around chimneys and in roof valleys? How about my vent pipes? |
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When do I use solid or vented closure strips? |
Solid closures are used whenever a weather-tight seal is required. Vented closures are used with Ridgeline Ridge Vents or in areas where additional ventilation is required. |
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Can I use screws instead of your nails? |
We recommend using the custom-designed, color-matched Ondura nails for all applications. |
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It’s time to paint my roof. What kind of paint should I use? |
You can use any high-grade, outdoor acrylic latex paint on your Ondura roof, or you can order Ondura paint from your nearest dealer. |
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Can I use Ondura to make a roof under my deck to make a weather-proof storage area? |
We would recommend our Tuftex DeckDrain system for this style of application. DeckDrain is specifically designed to divert water away from your under-deck area, while creating a bright, usable space. The system includes two colors of our UltraVinyl panels--tan or white—plus slope building brackets and color-matched fasteners. |
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My current roof gets mold and/or mildew on it. If I use Ondura, will I still have to deal with mold and/or mildew? |
If your roof is in an area where mold and mildew are a common problem, your Ondura roof could also be susceptible to these. Periodic cleaning with one part chlorine bleach to ten parts water will get rid of most mildew or mold. |
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